Frequently Asked Questions About ProYo High Protein Low Fat Ice Cream

Ice Cream FAQSmoothie FAQ

Please check our store locator

Don’t worry YO! Ask the frozen food manager at your retailer to order the flavor you’re looking for. If you’d like, try using our handy store request form. Just print and take in to the store on your next trip.  You can also email us at for more help!

Our Facebook, Instagram, and Twitter followers are often the first ones to know specials and promotions.  Please follow us @proyotreats on your favorite channel.

At this time we are focused on achieving full distribution in the U.S. before we set our sights elsewhere. Follow us on social media, we love to hear from our ProYo fans around the world and we’ll be sure to share any exciting developments about expansion down the road!

Inulin (chicory root) which is known for its prebiotic and blood-sugar-stabilizing properties and is a soluble fiber that comes from a native Mediterranean plant.

Our Whey Protein Concentrate is a proprietary blend that comes from several GMO-free regions around the globe.  We source for low flavor profile and excellent amino acid composition, high digestibility and smooth taste.

We only use rBST-free and rBGH-free milk in all our products. Our milk comes from cows in the United States.

Xylitol is sugar alcohol which acts as a natural sweetener found naturally in many fruits and vegetables such as yellow plums, strawberries, raspberries, cauliflower, lettuce and spinach. Our body also produces 5-15 grams of xylitol per day through normal metabolism of carbohydrates.  Xylitol has been safely used and FDA approved for over 40 years.

The Xylitol we use is derived from birch and beech wood which are naturally rich in xylan a type of plant fiber known as hemicellulose.

Adults and children can tolerate normal amounts (30-40 grams) without gastrointestinal side effects.

Xylitol helps reduce the calorie count and sugar content. It’s a sweetener often used in ice cream, baked goods, chewing gum and toothpaste.  It tastes as sweet as sugar, yet contains only 60% of the calories. It also has a lower glycemic index than sugar and can help those with weight management, diabetes, and tooth decay.

Like chocolate, pets cannot process Xylitol like humans.


On occasion, during distribution or in the store, a container may have a chance to thaw and then refreeze, causing its ingredients to separate, or develop freezer burn and ice crystals.  At ProYo we maintain strict temperature control of our products, however once it leaves our facility we do not have control of the temperature at which the product is stored.  If your ProYo had “freezer burn” it could be an issue with the store freezer. If this happens to you, please return it to the store that you purchased it from, along with the receipt, and let the manager know. With the proof of purchase, they should be able to exchange it or refund your money.

Yes, all of our products are pasteurized in production and are safe for everyone to enjoy.

All ProYo products are certified Kosher Dairy by Orthodox Union, (OU).

All ProYo products have been clinically tested by GI Labs and are low glycemic.

Food safety is our first priority. That’s why we do all we can to ensure that no customer is affected by allergens used in our manufacturing facility.  ProYo follows a very rigorous Allergen Protection Program. This program is consistent with current FDA guidelines and the facility is audited by a 3rd party on an annual basis.  Please refer to your ProYo packaging which will indicate what allergens the product contains.

We recognize GMOs are an important issue and source ingredients that show no detection of genetically modified organisms.  We have stringent protocols in place including requiring ingredient suppliers to supply affidavits stating they can meet our non GMO standard.